Front Desk Agent : Primary responsibility The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. Agents work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments. They are often the first person a customer will contact to sort out any issues with a reservation. Provide Customer Service: Another important responsibility for a hotel reservation agent is providing customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay. Hotel reservation agents must hold themselves to the highest standards of professionalism as they work through customer issues. Give Directions and Advice: Customers often turn to the hotel reservation agent who confirmed their booking if they have any questions about parking, directions to the hotel, or restaurants and attractions in the surrounding area. Reservation agents are expected to have knowledge about the area a hotel is located in and be prepared to offer advice when necessary. Maintain Records: Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel. Front Desk Agent: Secondary Responsibility Assist the Front Desk staff when required, with check in and check outs tasks. Answer any questions guests have Handle phone calls at the Desk Arrange transportation for guests Requirements: Proficient in English (spoken & written) Excellent interpersonal skills Good Organization skills Patience Comfortable using technology (phone & computer) Attention to detail Requirements What We Offer

send cv to : concierge@arubaoceanvillas.com