About the vacancy

We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.

Responsibilities

discuss the function with a client, ascertaining and noting his exact needs
show the client the various facilities available, advising and discussing the merits of the various options
advise and discuss the choice of menus
advise and discuss alcoholic and non-alcoholic beverage requirements
advise and discuss table plans
ascertain what entertainment, if any, is required. Ensure that bands, discos, or entertainment have been booked as directed
ascertain what table appointments, e.g. flowers are required
confirm the availability of the facilities required
monitor and control provisional and confirmed function bookings and ensure that no double bookings occur
confirm all details in writing to the guest
update status board and advise all departments once confirmation of the function is received, normally under the general manager’s signature
constantly aware of new business opportunities and action these
be available to conference organizers at all times during a conference
ensure the cleanliness of all conference and function rooms
ensure that all necessary stationery requirements are in place
ensure that all the equipment requested is in position and in working order, particularly audio and sound systems
ensure that water jugs, glasses and refreshments are replenished at regular intervals
ensure that the requested refreshments are served timely
ensure the provision of quality food and service, to the requirements and satisfaction of the customer
plan and cost menus, making sure that budgetary limits and prescribed menus are adhered to
ensure correct and timeous completion of all administrative work
ensure that cash-up procedures are strictly adhered to
ensure that all monies are banked in accordance with laid-down procedures
ensure that staff records are up to date and kept in accordance with company and statutory requirements
ensure that the agreed budgeted targets are achieved or bettered
ensure that the food and liquor costs are maintained at their agreed levels and that the correct profit margins are achieved
ensure that once a booking is confirmed, all details and requirements are noted, using a check list, so that nothing is forgotten, e.g.:
Number of covers
Where to assemble
Where to serve
liaise or ensure liaison with the client a few days before the function to confirm exact numbers, in turn informing the appropriate departmental heads
ensure that duty rosters are compiled, making certain that adequate numbers of experienced permanent and casual waiting staff will be on duty
greet the host and circulate during the course of the function to ensure availability in the event of a problem or complaint
ensure that the accounts departments receives accurate information to enable it to correctly bill the client
give feedback on guest letters and comments
Any other reasonable duties as required

Requirements and Qualifications

Highschool Diploma or MBO Diploma with 5 years of experience in a relevant position
Fluent in English, Papiamento, Spanish and Dutch
Knowledge of F&B Operations
Supervisory Training is a plus
Good Computer skills
Strong leadership skills
Good communication skills
Service oriented and Team Player
Has great suggestive (up)selling skills
Ability to understand guest inquiries and provide responses promptly and correctly
Ability to handle complaints and issues in a calm and courteous manner
Has a Dutch Passport or a valid work permit