About the vacancy

Supervise the hotel reservations department, overseeing accurate and efficient recording of bookings for individual and group clients, while maintaining optimal occupancy levels.
Continuously update the booking network with guest room availability and rate changes, facilitate special promotions, and communicate pertinent information to management for revenue optimization.
Foster reservation staff motivation, training, and development.
Address and resolve guest complaints related to reservations and cancellations.
Enforce policy, procedure, and standard adherence for reservation processing; establish and meet department productivity goals; update reservations manual and reference tools as needed.
Monitor inventory changes, authorize sell strategy adjustments, and evaluate employee room rate requests.
Schedule, supervise, and evaluate reservations staff, ensuring sufficient, well-trained personnel contributing to financial and service goals.
Set performance goals, employ performance management practices, and encourage service excellence among employees.
Maintain effective communication with key departments (sales, front office, conference services, housekeeping, accounting) to integrate services/resources and mitigate operational challenges.
Collaborate with department managers for reservations-related planning, marketing, and sales strategies, contributing to rate structure decisions.
Monitor department labor budget, identify deviations, and recommend corrective actions.
Maintain comprehensive knowledge of hotel facilities/services, room layouts, rates, packages, promotions, arrangements with travel agencies, and special events.
Communicate daily business demands to employees and ensure their familiarity with hotel services and amenities.
Assign tasks, respond to reservation calls, manage guest history accounts, process advanced deposits and refunds
Assist Reservations staff when needed, review Travel Agency Commission Report, and manage supply levels.

2 Months probation
Insurance
Bonus

About us

Courtyard by Marriott

Hospitality & Tourism

Courtyard By Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Courtyard By Marriott does not discriminate on the basis of disability, veteran status or any other basis protected under federal, We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.