About the Company

Founded in 1931, Gandelman is Aruba's premier destination for luxury shopping. As the only Official Rolex Jeweler and exclusive agent for David Yurman and Bvlgari, and proud owner and operator of the Cartier Boutique, we bring the world's finest brands to our clients. Whether in-store or from afar, our team is dedicated to delivering a truly personal and exceptional luxury experience.

About the Job

The Store Administrative Coordinator has primary responsibility for the accurate, efficient and up-to-date administration of the Store.

Key Responsibilities

POS, Cash & Payment Administration

• Process and/or control sales transactions, returns, exchanges, special orders and other POS transactions in accordance with Company procedures.
• Perform credit card reconciliations and maintain accurate payment and transaction records.
• Prepare and control daily cash reports, expense reports and cash deposits.
• Coordinate non-standard forms of payment, such as wire transfers, with the appropriate Office Departments and ensure required approvals and documentation are obtained.
• Support Client Advisors and Store Management with complicated transactions, POS questions and administrative aspects of closing a sale.

Store / Office Administration & Communication

• Handle and follow up on e-mails, requests and administrative matters between the Store and Office Departments; escalate matters requiring management decisions.
• Inform Store Management promptly of important operational, administrative, Client, merchandise, security or personnel-related information.
• Ensure important, approved information is communicated timely to the Store team when instructed or when required for daily operations.
• Handle incoming telephone calls and other routine Store communication professionally.
• Maintain an adequate inventory of Store supporting materials and order replenishment from the Office when needed.

Merchandise & Inventory Administration

• Support Client Advisors and Store Management by locating merchandise and availability in Company systems and coordinating approved merchandise transfers and requests.
• Control incoming and outgoing merchandise documentation; compare records with merchandise received and report discrepancies or damages immediately.
• Coordinate and control the daily merchandise Count and ensure inventory records are updated accurately when required.
• Help control the quality and condition of merchandise and immediately report losses, damages or irregularities in accordance with Company procedures.
• Support the coordination of watch straps, batteries, price changes, tags, certificates and other merchandise-related administrative requirements.
• Handle merchandise with the required care and security and help ensure established handling procedures are followed.
• Provide Store Management with relevant factual information regarding stock availability, Client requests, slow-moving items or other merchandise observations; merchandise strategy and buying/layout decisions remain with Store Management and the responsible Office Departments.

Store Operations & Management Support

• Work closely with Store Management to support the smooth, efficient and professional day-to-day operation of the Store.
• Be responsible for opening and closing the Store together with, or when scheduled in the absence of, the Store Manager or Assistant Store Manager, following all prescribed security procedures.
• Support the setting up and breaking down of the Store and verify that required operational routines are completed.
• Support Store Management with the allocation and follow-up of routine daily tasks, Areas of Responsibility and operational assignments to Client Advisors.
• Control Store time-attendance information and report discrepancies or required corrections to Store Management and/or HR.
• Support Store Management with the administrative preparation and communication of schedules, meetings, promotions, incentives, Vendor visits and other Store activities.
• Help enforce established security procedures regarding the Store, merchandise, personnel, keys, cash and sales transactions and immediately escalate irregularities.
• Share responsibility with Store Management for the safekeeping and proper handling of Store keys as assigned.
• Assist with Store events and Visual Merchandising activities when required, including administrative follow-up and documentation such as display photographs.

Sales Floor & Client Support

• Maintain sufficient knowledge of the Company selling program, service standards, Store policies, Brands and merchandise to support the Store team and assist Clients when needed.
• Assist Client Advisors and Store Management with difficult or complicated transactions, Client questions and operational or administrative issues related to a sale.
• Sell merchandise or assist Clients when operationally necessary, applying the Company selling standards, selling steps and luxury service expectations.
• Know and be able to explain applicable policies and procedures regarding repairs, special orders, exchanges, Store credits, gift certificates and other sales-related processes.
• Remain aware of Store targets, sales statistics, promotions and incentives in order to provide accurate administrative support, tracking and reporting to Store Management.
• The Store Administrative Supervisor supports the tracking and communication of performance information; analysis of individual performance, formal coaching, performance management and determination of corrective action remain the responsibility of Store Management.

Supervisory Responsibilities in the Absence of Store Management

In the temporary absence of both the Store Manager and Assistant Store Manager, the Store Administrative Coordinator assumes the day-to-day supervisory responsibilities necessary to ensure the safe, professional and uninterrupted operation of the Store. This temporary responsibility is focused on maintaining established operations, standards and sales activities and does not transfer responsibilities reserved for Store Management unless specifically authorized by the Company.

• Lead the opening/closing and daily setup/breakdown routines and coordinate immediate daily operational priorities.
• Provide day-to-day direction to Client Advisors, allocate routine duties and coordinate breaks or necessary same-day adjustments to keep the Store adequately covered.
• Conduct a brief pre-opening or operational meeting when needed to communicate targets, priorities, promotions, important information or immediate operational matters.
• Ensure Clients are attended to promptly and according to Company service and selling standards and step in to assist with difficult Client situations or sales transactions when necessary.
• Keep the team aware of the Store’s daily sales target and progress and encourage continued sales focus; formal performance coaching and evaluation remain with Store Management.
• Ensure established appearance, operational, merchandise-handling and security standards continue to be followed.
• Address immediate operational issues within established procedures and contact the Store Manager, Assistant Store Manager or appropriate Office Department when guidance, approval or escalation is required.
• Document and report significant incidents, personnel concerns, policy breaches, Client issues, security matters or other developments to Store Management and the appropriate Office Department.
• For an extended absence of Store Management, carry out any additional supervisory responsibilities specifically assigned by the Company for the duration of that absence.

Requirements

• Brings a positive, can-do mindset and attitude to every situation
• Proficiency with POS systems and inventory management
• Proven leadership skills with the ability to inspire and guide a team
• Strong analytical, organizational, and interpersonal communication skills
• Fluent in English, Spanish, Dutch, and Papiamento
• Thrives in a fast-paced retail environment and adapts with ease
• Skilled at motivating, coaching, and developing team members
• Proactive in analyzing business data to identify opportunities and drive results
• Flexible and open to change, with the ability to pivot quickly when needed
• Passionate about delivering outstanding client service
• Discreet, trustworthy, and able to handle sensitive information with confidence
• Comfortable working both independently and collaboratively within a team
• Previous management experience, preferably in luxury retail or hospitality

What we Offer

• Competitive salary with bonus potential
• Travel abroad for trainings
• Health benefits including dental and vision coverage, plus gym membership
• Employee discounts
• Opportunities to learn, develop and grow in your career
• A collaborative and supportive team environment

How to Apply

Are you ready to lead with passion and deliver world-class luxury experiences?

Please submit your resume/CV and a brief cover letter telling us why you are the perfect fit for this role to careers@gandelman.net