Customer Service Representative (Freelance)

Location: Fully Remote

Are you passionate about helping others and providing exceptional customer support? We are looking for a dedicated and detail-oriented Customer Service Representative to join our team remotely.

You'll be supporting an established, market-leading educational company in the Netherlands, helping learners achieve their goals. This is not a call center role—there are no cold calls involved. Instead, you’ll be assisting existing customers exclusively, ensuring they have a smooth and positive experience with our services.

If you're a proactive communicator who enjoys problem-solving and making a real impact, we’d love to hear from you!

The task is for long-term and available for freelancing.

What We Offer:

✔ Competitive freelance compensation

✔ Flexible work environment with opportunities to develop your skills

Your Role:

As a Customer Service Representative, you will:

✔ Assist customers by answering inquiries via phone, email, and social media platforms.

✔ Handle last-minute bookings and provide prompt, clear, and helpful responses to customer questions.

✔ Ensure customers have a seamless and positive experience with our services.

You’ll work remotely during weekday business hours and play a crucial role in supporting our students on their journey to success.

What We’re Looking For:

✔ Fluent Dutch speaker (proficiency in written and spoken Dutch is essential)

✔ Proven ability to work independently and remotely

✔ Strong multitasking skills and a proactive, solution-oriented approach

✔ Previous experience in customer service (preferred but not required)

Work Details:

✔ Employment type: Full-time or part-time (24–40 hours per week)

✔ Work schedule: Monday to Friday, business hours

✔ Ready to make a difference? Apply now and become part of our mission to deliver exceptional service to our customers!

Job Types: Full-time, Part-time

Application Question(s):

• Only reply if you're fluent in Dutch. Please confirm with yes.
• In welke stad zit de tweede kamer?

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Dutch (Required)