About the vacancy

We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.

Responsibilities

Monitor and maintain the cleanliness of the lobby, hotel entrance and luggage carts throughout the day
Clean and polish all bell services carts as necessary
In charge of Drink Station ins the lobby. Must make sure it is always filled with fresh water, has ice and fruits in it. Refill drinking cups as needed. Make sure the Drink Station is always clean and presentable.
Ask all guests if they are returning or first time guests and welcome accordingly
Escort guests to their room
Deliver luggage to rooms as quickly and efficiently as possible
Deliver any items that needs to be taken to the guest room
Handle group luggage delivery according to standards
Memorize all hotel information to be able to inform guests accurately
Identify fire pull boxes to guests
Identify iceboxes to the guests and offer to bring some in the room
Show all guests how the air-conditioning controls are used
Inform guests of telephone features, proper usage and charges
Show guests fire safety cards and plan on the door
Explain to guests that the hotel provides in room safes at the Front Desk at a minimum charge and accessible on a 24 hours a day basis
Show all guests the comment card and encourage them to complete one during their stay
Explain TV use and programming and clock/radio operation
Explain the contents of the guest service directory
Advise the guests of the guest services offered by the Guest Relations Manager, for restaurant reservations, tours, etc.
Make all deliveries in a timely manner and log in the book. Deliveries of messages, letters, flowers, etc.
Inspect guest room for guest items left in the room upon check-out.
When escorting the guest to the lobby, inquire about guest’s stay. Advise manager of dissatisfied guests
Store and return guest luggage following procedures
Assist guests with transportation needs
Loading/unloading guest luggage from taxi/bus/other transportation
Check our groups efficiently with great attention to detail to avoid misplacing of guest luggage
Answer bell stand telephone within three rings using proper telephone standards
Give assistance with room changes
Check for any assignment pending on the Call sheet and follow up
Assure guest that the Bell Captain or designated Supervisor/Manager assists the guest in recovering lost luggage and follows through until luggage is returned
Any other reasonable duties as required by the Manager or Supervisor