Join Sagicor Life Aruba N.V. as C.S.R. Cash Operations and Administration support

We are looking for a new professional and positive colleague to join our team. If you are passionate about Insurance and to keep clients happy and a good colleague , this is the right opportunity for you.

The abbreviated profile of the position is as follows:

JOB SUMMARY:

 Provides excellent customer service to clients (internal and external) and to maintain and update policy owner services member database.

KEY DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE:

• Attends internal and external customers with information and advice.
• Ensures that customer issues, whether written or verbally submitted are solved.
• Completes requests for all policy changes.
• Completes assignments / releases for existing clients and Banks.
• Processes Surrenders (from request to transfer).
• Processes Maturities (from generation of proceeds to transfer).
• Processes Reinstatements.
• Requests authorization and approval of policy related disbursements
• to be submitted to the respective Bank offices.
• Attends requests for withdrawal from policies (entails verification of amounts to be withdrawn through to delivery of the cheque).
• Responds to Clients and Sales Agents queries via telephone and email.

INTERNAL AND EXTERNAL CORRESPONDENCES

• Ensures that all documents related to withdrawals are properly completed to be submitted to Head Office.
• Ensures completion of policy administration transactions and procedures.
• Prepares documents for mailing – makes necessary copies, if required.
• Follows up and replies on requirement emails from Head Office.
• Circulation of letters to customers, if required.
• Performs any other duties as assigned to assure continuity of business.

KNOWLEDGE & SKILLS REQUIRED

Education/Experience:

·        Junior College (EPI) degree in Economics or HAVO/VWO; MAVO is accepted, with Math and economics/finance/Management subjects.

·        At least three years administration work experience or an internship effectuated in a bank or Life Insurance company.

·        Advanced knowledge of the Microsoft Office Suite (Excel, Power Point, MSWord, Teams etc.)

·        Proficiency in fast and accurate typing and knowledge of MS Word Mail-Merge functions is a plus.

·        Above-average knowledge of written business English language and totally comfortable in an environment of detailed text reading and quality control of forms and documents (tests may be applied).

·        Speak and write the four languages of Aruba. Any other languages are a plus;

·        Excellent personal communication manners (politeness) and interpersonal skills both personal as by phone. Must be able to attend the visiting clients with a very amiable attitude and disposition.

·        Good planning and organizational skills.

·        Must be able to work in a close-knit and team-oriented environment supporting the work processes of colleagues in the Sales Department, Administration, Management and Compliance.

·        Previous AML/CFT Training completed is a plus.

·        Outgoing personality and an appreciation and high regard for customer service.

·        The ability to multi-task and work in a deadline-oriented environment.

·        A high level of professionalism with the ability to receive and handle confidential and sensitive information.

CONTACTS

 Internal: All administrative departments and Sales.

 External: Financial institutions, Notaries, and Sagicor Life and Mortgage clients.

PERSONALITY TRAITS:

Passionate about customer service.

Very Polite and with positive and smiling personality. Adaptable to change, proactive and positive.

A self starter.

We Offer excellent and competitive employee benefits and a positive and motivating work environment strongly focused on customer satisfaction.

Please send applications with motivation letter, Curriculum vitae, Valid Government issued ID to the following emails: sarita_ramdhanie@sagicor.com; randall_croes@sagicor.com; jean-marc_rodriguez@sagicor.com, copy to nathalia_smith@sagicor.com