Job Description - English

The Engineering & Maintenance Supervisor is responsible for supervising associates under their charge, ensuring the correct and efficient completion of work orders. The primary function of this role is to ensure that all tasks are completed in the shortest possible time, optimizing available resources and guaranteeing compliance with Marriott’s operational, safety, and quality standards.

This position requires a highly proactive approach, anticipating needs, efficiently managing personnel, tools, and materials, and ensuring the correct supervision of work orders in Transcendent and GXP .

Additionally, the Engineering & Maintenance Supervisor must ensure compliance with Marriott’s service standards and complete all mandatory training in MGS within the required timeframe, remaining active on the platform .

KEY RESPONSIBILITIES

SUPERVISION AND EFFICIENT COMPLETION OF WORK ORDERS

• Supervise maintenance associates, ensuring that all work orders are completed as quickly as possible and with the highest quality .

• Apply a proactive supervisory approach, anticipating problems and managing solutions before they impact hotel operations.

• Monitor the real-time status of work orders in Transcendent and GXP, ensuring no delays and escalating any issues immediately .

• Coordinate and allocate the necessary resources (personnel, tools, and materials) to ensure optimal response times and reduce equipment and room downtime .

• Report incomplete or unfulfilled work orders to the Chief Engineer, ensuring immediate corrective actions .

• Lead daily operational meetings with the maintenance team, reviewing the status of work orders and setting priorities for the day .

MANAGEMENT

• Manage or escalate any operational incidents to the Head Supervisor or Engineering Coordinator, ensuring a fast and effective response .

• Report structural or infrastructure issues to the Chief Engineer, ensuring timely resolution .

PREVENTIVE AND CORRECTIVE MAINTENANCE

• Supervise the correct execution of the Preventive Maintenance Program (RPM), ensuring all inspections and maintenance tasks are performed according to Marriott standards .

• Proactively identify and manage potential maintenance issues before they become critical failures, reducing costs and repair times .

• Coordinate corrective repairs efficiently, ensuring fast and effective solutions while minimizing impact on hotel operations .

INVENTORY CONTROL AND RESOURCE MANAGEMENT

• Supervise and efficiently manage inventories of essential materials and spare parts, ensuring constant availability for maintenance operations .

• Request supplies in advance and follow up on procurement requests, avoiding delays in executing work orders .

• Ensure that tools and equipment are always in optimal condition and ready for use, reducing repair wait times .

SAFETY AND COMPLIANCE WITH STANDARDS

• Ensure compliance with industrial safety and risk prevention regulations, applying Marriott’s environmental standards (MESH) .

• Supervise maintenance of security systems, fire alarms, and emergency equipment, ensuring their correct functionality .

• Apply the LEARN model in handling guest complaints or maintenance reports, ensuring quick responses and effective solutions .

• Ensure compliance with Marriott’s service standards, guaranteeing a high level of quality and efficiency in engineering operations .

• Complete all mandatory training in MGS within the required timeframe and remain active on the platform, ensuring continuous professional development .

Job Requirements - English

EDUCATION & EXPERIENCE

• Degree in Engineering, Industrial Maintenance, or a related field (preferred).

• Minimum of 2 years of experience in hotel maintenance or facility management.

• Experience supervising teams and managing work orders.

• Proficiency in maintenance management systems (Transcendent and GXP).

SKILLS & COMPETENCIES

• Proactivity and problem-solving focus.

• Leadership and effective supervision skills.

• Organizational skills and resource management abilities.

• Strong commitment to operational efficiency and service standard compliance.

• Fluent in English and Spanish (Papiamento and Dutch are a plus).

• Ability to work under pressure and in rotating shifts.

WORK CONDITIONS

• Availability to work rotating shifts, including nights, weekends, and holidays.

• Ability to supervise multiple areas and coordinate teams simultaneously.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.