Front Office Agent/Operator - Divi Phoenix
Hospitality & Tourism
About the vacancy
We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.
Responsibilities
- Monitor red flag report for guest complaints, comments or problems, within 20 minutes
- Monitor room availability status and house count
- Handle walk-in guests according to hotel procedures
- At check-in: locate reservation/registration card, review reservation information, check for vouchers and register guest in computer
- Issue safety deposit boxes according to procedures
- Give guests correct location and orientation to hotel facilities and services
- Arrange bell services for check-in and check-out guests
- File registration cards according to procedures
- Communicate with Front Office Manager on repeat guests, to ensure proper welcome and special amenity
- Handle all V.I.P.’s according to set rules
- Verify all complimentary room requests for required approval signature
- Handle all guests on special packages according to procedures
- Accommodate all disabled guests according to their needs
- Separate room/tax and incidental accounts according to set rules
- Handle rate changes efficiently
- Handle room change requests to guest satisfaction, identify reason for change and follow-up if there is any problem
- Handle all guest complaints professionally and courteous
- Monitor bell stand telephone and log and assist where necessary
- Pick-up contract bank/floating bank
- Make change for hotel patrons, cash travelers checks and personal checks following guest procedures
- Process miscellaneous charges and paid outs
- Check-out guests according to standards: initiate guest check-outs, check for late charges, present folio, handle dispute charges efficiently, settle guest account and collect keys
- Ask all guests feedback on hotel experience and recommend to fill Guest Comments card
- Handle all charges after departure as instructed
- File all room keys if applicable
- Strictly follow procedures for cashiering, cashier’s report, drop envelop and secure bank
- Review following day’s arrival report, block rooms and handle V.I.P requests and block special requests
- Pre-register V.I.P’s
Requirements and Qualifications
- EPB or MAVO Diploma
- Experience preferred but not required
- Fluent in English, Spanish and Dutch
- Great computer skills
- Service oriented
- Can work different shifts
- Has a Dutch Passport or a valid work permit
Benefits
- Life and Disability Insurance
- Full Attendance and Year-End Bonus
- Vacation Savings Plan
- Dental and Vision Insurance
- Training and Course Allowance
How to apply
Are you the candidate we are looking for?
Send your application along with your CV to recruiter@megaresorts.com
Contact
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