Divi Tamarijn & Divi Resorts

Front Office Agent/Operator - Divi Phoenix

Hospitality & Tourism

Full-Time44 hours per weekHigh SchoolDutchEnglishPapiamentoSpanish

About the vacancy

We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.


Responsibilities

  • Monitor red flag report for guest complaints, comments or problems, within 20 minutes
  • Monitor room availability status and house count
  • Handle walk-in guests according to hotel procedures
  • At check-in: locate reservation/registration card, review reservation information, check for vouchers and register guest in computer
  • Issue safety deposit boxes according to procedures
  • Give guests correct location and orientation to hotel facilities and services
  • Arrange bell services for check-in and check-out guests
  • File registration cards according to procedures
  • Communicate with Front Office Manager on repeat guests, to ensure proper welcome and special amenity
  • Handle all V.I.P.’s according to set rules
  • Verify all complimentary room requests for required approval signature
  • Handle all guests on special packages according to procedures
  • Accommodate all disabled guests according to their needs
  • Separate room/tax and incidental accounts according to set rules
  • Handle rate changes efficiently
  • Handle room change requests to guest satisfaction, identify reason for change and follow-up if there is any problem
  • Handle all guest complaints professionally and courteous
  • Monitor bell stand telephone and log and assist where necessary
  • Pick-up contract bank/floating bank
  • Make change for hotel patrons, cash travelers checks and personal checks following guest procedures
  • Process miscellaneous charges and paid outs
  • Check-out guests according to standards: initiate guest check-outs, check for late charges, present folio, handle dispute charges efficiently, settle guest account and collect keys
  • Ask all guests feedback on hotel experience and recommend to fill Guest Comments card
  • Handle all charges after departure as instructed
  • File all room keys if applicable
  • Strictly follow procedures for cashiering, cashier’s report, drop envelop and secure bank
  • Review following day’s arrival report, block rooms and handle V.I.P requests and block special requests
  • Pre-register V.I.P’s


Requirements and Qualifications

  • EPB or MAVO Diploma
  • Experience preferred but not required
  • Fluent in English, Spanish and Dutch
  • Great computer skills
  • Service oriented
  • Can work different shifts
  • Has a Dutch Passport or a valid work permit


Benefits

  • Life and Disability Insurance
  • Full Attendance and Year-End Bonus
  • Vacation Savings Plan
  • Dental and Vision Insurance
  • Training and Course Allowance


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