Caribbean Mercantile Bank N.V. a member of the Maduro & Curiel’s Group of banks, in order to accommodate growth and to better service our existing customers, is taking applications for the position of:

Private Sales and Service Officer

The Private Sales and Service Officer is responsible for promoting and selling BSure and traditional insurance products while delivering high-quality, personalized service to customers. This role focuses on understanding client needs, providing tailored insurance solutions, managing inquiries efficiently, and building strong, long-term relationships that support customer satisfaction, retention, and overall business performance.

The Private Sales and Service Officer proactively engages with clients across multiple channels, ensuring a seamless and consistent service experience at every touchpoint. The role also supports the acquisition of new business while actively managing and retaining existing portfolios, contributing to sustained growth and the ongoing success of the insurance division.

Professional requirements:

Minimum HAVO/VWO or equivalent qualification

Insurance certification is an asset and considered an advantage

At least two (2) years of relevant experience in sales / insurance

Candidate Profile:

Communication skills: Expert communication skills. Fluent in English, Dutch, Spanish and Papiamento, with strong written and verbal skills

Customer service skills: Strong customer-focused mindset with the ability to build relationships, understand client needs, resolve concerns, and deliver a consistently high-quality service

Analytical and organizational skills: Ability to assess customer needs, identify opportunities, and maintain accurate records while managing multiple tasks efficiently in a structured manner

Confidentiality and adaptability: Demonstrates integrity and professionalism, maintaining strict confidentiality while remaining flexible and responsive in a dynamic, fast-paced environment

Time management: Effectively prioritizes tasks, meets deadlines, and manages customer interactions to ensure timely follow-up and high-quality service delivery

Technical proficiency: Advanced skills in Microsoft Office (Outlook, Excel, PowerPoint), enabling efficient communication and information management within the Bank

Technical proficiency: Advanced PC skills with strong command of Microsoft Office (Word, Outlook, Excel, PowerPoint) as well as ANVA, enabling efficient communication, data management, and information processing within the Bank

Caribbean Mercantile Bank N.V. offers a challenging and productive work environment where teamwork and positive attitude are vital, a workplace with growth possibilities and where dedication is rewarded by an excellent remuneration package.

Interested applicant can submit their cover letter and resume accompanied by any other document that might be deemed important to the Human Resources Department at: cmbrecruitment@cmbnv.com no later than October 2, 2026.