The Roving Concierge is responsible for the operation of the Regency Club/ Concierge area including managing the flow of the RC guests, assisting them with check-ins, check-outs, restaurant reservations, recommendations, monitoring F&B inventory, completing requisitions and purchase orders, amenities, etc.

Be aligned with the hotel focus to provide a high level of service, meaningful experiences and a true desire to satisfy the needs and high-end expectations of our guests in a fast, efficient and paced environment.

General Responsibilities:

Greeting guests upon arrival and making them feel welcome.
Being a source of information to guests on various matters such as hotel happenings, transportation, outdoor activities, restaurant recommendations, etc.
Perform general concierge duties such as: accommodating general and unique requests, being the source of information from the hotel and the island, processing amenities requests, etc.
Be in constant communication with other departments of the hotel, especially with the Front Office, Concierge, Regency Club and Spa.
Assist with group coordinators for special recommendations and activities.
Be the reference person to assist with VIP’s visit agenda of activities, in communication and coordination with VIP concierges locally and internationally.

Requirements
Must have excellent communication skills, fluent English and Spanish are required.
Good Organizational skills.
Able to work all shifts, flexible hours, weekends, and Holidays.
Excellent Customer Service Skills, problem solving, listening skills, friendly with a great attitude.
This is a fast-paced position with constant customer interaction.
Strong sense of responsibility and a professional presentation.

What We Offer
Join the Hyatt Regency Aruba Family. You will enjoy our amazing benefits such as 12 Complimentary nights at Hyatt Hotels, Educational Assistance program, attractive Vacation savings plan, and much more!