We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.

Responsibilities

• Organizes and executes tasks as outlined in the Standard Operating Procedures manual for Front Desk, Bell Services and PBX
• Displays pleasant, well-groomed and helpful demeanor at all times
• Supervises and accepts responsibility for daily from office tasks to insure smooth functioning and efficient customer service, including but not limited to employee training, guest arrivals and departures, billing procedures and inquiries, miscellaneous charges, file and folio administration, room discrepancy reports, card controls, key controls, bank audits, etc.
• Responds with urgency to guest inquiries and requests
• Actively supervises all front office, back office, bell services and PBX tasks
• Assist in all administrative and Human Resources tasks associated with staff (prepare schedule, sick leave forms, schedule vacations, keep attendance record, etc.)
• Maintains professional, courteous and positive relations with all resort staff, industry colleagues and vendors
• Participates in cross training programs, designed to enhance and complement your skills
• Keeps monthly departmental meeting in absence of a manager or upon request
• Attend weekly department heads meeting in absence of a manager or upon request
• Be familiar with the property’s fire and emergency program
• Any other duties may be assigned to you from time to time by the Management

Requirements and Qualifications

• MAVO Diploma or equivalent with 2 years of experience in a similar position
• Fluent in English, Papiamento, Spanish and Dutch
• Excellent communication and leadership skills
• Service Oriented
• Can work different shifts
• Has a Dutch Passport or a valid work permit

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance