About the vacancy

We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.

Responsibilities

Monitor the staff attendance daily
Review staffing radios and handout staff assignments
Follow up on equipment maintenance
Pick up radio and keys at beginning of shift
Report undesirable visitors to security immediately
Handle guest/employee injuries promptly and according to hotel procedures
Inspect linen and supply closets on all floors for maintenance, cleanliness and stock
Check Room Attendant’s carts for maintenance, cleanliness and stock
Check Room Attendants cleaning supplies; make sure they are approved
Check all vacant rooms and report any discrepancies
Check rooms for possible repairs and follow up with maintenance
Inspect the VIP rooms
Guide, motivate and encourage performance of staff
Consistently train attendants’ standards
Conduct weekly standard training
Conduct orientation and on-the-job training for all employees
Coach and counsel employees when needed and always with fair and equal treatment
Accept and communicate employee feedback
In case of shortage, fill in to complete the job
Supervisors are accountable at all times for: Achievement of standard of all tasks according to the SOP’s of each employee, training of standards, evaluating of employee performance on a daily basis, counsel and discipline when needed according to employees rules and regulations, retrain employees and keeping department head well informed on employee performance
Spot check room attendants cleaning results
Attend meetings as scheduled
Sign-out beeper/radio and housekeeping keys, log all keys in logbook
Inspect all completed rooms and ensure that all clean rooms meet hotel’s quality standards
Turn completed inspection sheets to Asst. Housekeeper/Housekeeper on a daily basis
Monitor employee’s lunch break
Check attendants sheets during lunch break and at the end of the shift
Inspect check-out rooms in time and report to Front Desk
Prioritize early arrivals and VIP rooms
Check all expected departure rooms and check-out rooms and communicate with room attendants to prioritize rooms
Monitor “Do Not Disturb” rooms following hotel procedures on DND rooms and report any discrepancies at once
Inspect offices, follow up on cleanliness
Inspect Hospitality room for cleanliness, maintenance and stock
Count and log all dirty and clean linen in log book
Inspect public areas, public restrooms, restaurants and pool area
Report all maintenance problems on a work order and follow up accordingly
Inspect rooms daily using the inspection list
Communicate with Assistant Housekeeper/Housekeeper continuously
Anticipate guest needs as necessary
Secure all lost and found items at storage of lost and found items
Take monthly linen inventory at end of the month
Check incoming and outgoing laundry
Walk through assigned areas that have been completed and check to see that they are cleaned to standards

Requirements and Qualifications

Highschool Diploma (EPB/MAVO as a minimum)
Has worked at least two years in Housekeeping and has demonstrable knowledge of Housekeeping Operations
Has had Supervisory Training
Has good leadership and communication skills
Can understand and speak English, Spanish and Papiamento
Has a Dutch Passport or valid work permit