Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.



Requirements
Education and Experience;
Degree from an accredited MBO;
Any past experience in reservations, guest services or related professional area be a plus;
Fluent Dutch, Spanish and English.
Job Specific Computer Skills – Using computer hardware. Knowledge of software specific to job e.g. MARSHA, Opera PMS will be a plus.



What We Offer
Pleasant work environment.
Team work.
Trainings
Growth Opportunity