We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.

Responsibilities

• Monitor and maintain the cleanliness of the lobby, hotel entrance and luggage carts throughout the day
• Clean and polish all bell services carts as necessary
• Ask all guests if they are returning or first time guests and welcome accordingly
• Escort guests to their room
• Deliver luggage to rooms as quickly and efficiently as possible
• Handle group luggage delivery according to standards
• Memorize all hotel information to be able to inform guests accurately
• Identify fire pull boxes to guests
• Identify iceboxes to the guests and offer to bring some in the room
• Show all guests how the air-conditioning controls are used
• Inform guests of telephone features, proper usage and charges
• Show guests fire safety cards and plan on the door
• Explain to guests that the hotel provides in room safes at the Front Desk at a minimum charge and accessible on a 24 hours a day basis
• Show all guests the comment card and encourage them to complete one during their stay
• Explain TV use and programming and clock/radio operation
• Explain the contents of the guest service directory
• Advise the guests of the guest services offered by the Guest Relations Manager, for restaurant reservations, tours, etc.
• Make all deliveries in a timely manner and log in the book. Deliveries of messages, letters, flowers, etc.
• Inspect guest room for guest items left in the room upon check-out.
• When escorting the guest to the lobby, inquire about guest’s stay. Advise manager of dissatisfied guests
• Store and return guest luggage following procedures
• Assist guests with transportation needs
• Assist doorman loading/unloading guest luggage when necessary
• Check our groups efficiently with great attention to detail to avoid misplacing of guest luggage
• Answer bell stand telephone within three rings using proper telephone standards
• Give assistance with room changes
• Check for any assignment pending on the Call sheet and follow up

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Requirements and Qualifications

• Highschool Diploma
• Experience preferred but not required
• Fluent in English, Spanish and Dutch
• Can work different shifts
• Service oriented
• Has a Dutch Passport or a valid work permit

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance