Job Purpose:  

To employ effective collections techniques aimed at maximizing recovery efforts on charged off accounts while at the same time being always mindful of delivering the highest quality service.

Position Duties: 

• Establishes contact with delinquent borrowers through telephone calls and letters in order to prompt for payment.

• Verifies and updates customer information. 

• Performs financial review with customer in order to establish a payment plan to recover balance. 

• Offer cash settlements in order to maximize recovery.

Knowledge, Skills & Abilities

• Excellent communication and persuasion skills. 

• Results and people oriented. 

• Self-motivated with the ability to work in a fast-paced environment and demonstrate problem solving and analytical skills. 

• Computer proficient.

Work Conditions

Normal office conditions. The work schedule is from 8:30 a.m. to 5 p.m. Monday through Friday. Occasional need for extended hours.

Excellent compensation package: Salary plus incentives & regular working hours.