Job Objective

The Customer & Sales Support Officer supports the sales and service team by efficiently and accurately carrying out administrative and planning-related tasks that contribute to customer-focused and service-driven processes. Through timely quotations, structured scheduling, and effective communication, the officer ensures the smooth execution of commercial and service workflows. This role serves as a vital link between customers, internal departments, and external partners, with the goal of delivering an excellent customer experience and supporting Dynaf’s commercial growth in Aruba.

Key Responsibilities

·        Prepare, process, and follow up on quotations, orders, and contracts.

·        Maintain accurate customer records and commercial documentation in the ERP/CRM system.

·        Coordinate and monitor daily service planning, ensuring effective alignment between service appointments, technician availability, and customer expectations.

·        Collaborate closely with the service department to proactively manage schedules, rescheduling, and workload balancing.

·        Act as the first point of contact for administrative inquiries from customers and colleagues.

·        Monitor delivery times, deadlines, and service-level agreements, and follow up on customer commitments.

·        Support marketing and sales activities such as campaigns, client engagement, and events.

·        Identify and propose improvements in administrative processes, service efficiency, and customer communication.

·        Provide administrative support for reporting, invoicing, post-calculations, and service-related documentation.

Job Requirements

·        MBO+/Bachelor’s level of working and thinking, preferably in a commercial or administrative field.

·        At least 2 years of relevant work experience in a similar role.

·        Excellent command of Dutch and English; Spanish is a plus.

·        Experience with ERP and CRM systems (preferably Exact, AFAS, or similar).

·        Proficient in MS Office (Word, Excel, Outlook).

·        Accurate, proactive, and customer-focused.

Work Location:

Based at Dynaf Aruba, with occasional travel within the Dutch Caribbean region

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Work Environment:

Dynamic, technical, and professional organization

Informal and collaborative team culture

Short communication lines with management

A culture that values initiative, responsibility, and continuous improvement

Compensation & Benefits:

Competitive salary based on experience and qualifications.

21 vacation days per year (plus up to 4 additional days for no sick leave)

6% vacation allowance.

Bonus of up to one month’s gross salary based on Curaçao Growth Fund performance

Pension scheme (for employees with a permanent contract)

Opportunities for professional growth and development