WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM:  

An Associate Field Engineer performs maintenance, repairs, and installations at customer sites while supporting senior technicians to ensure service quality and customer satisfaction. They assist in improving processes and managing resources, including tools and equipment. The role offers hands-on training in airport services and technical systems. Guided by experienced team members, they contribute to operational goals and continuous improvement.

WHAT YOU WILL DO :

• Install, configure, and maintain equipment at customer sites per specifications.
• Diagnose technical issues and perform timely repairs to ensure performance.
• Deliver training to customers on equipment use and care.
• Provide on-site support, addressing technical questions and concerns.
• Keep accurate records of installations, service visits, and repairs.
• Support facility upkeep, ensuring compliance with safety and security standards.
• Follow data governance rules and monitor data quality and consistency.
• Maintain and monitor inventory of parts, tools, and equipment.
• Use systems to track stock movement and contribute to inventory reports.
• Stay updated on products and trends to improve service delivery.

WHO YOUY ARE:

• Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.
• Minimum of 1 year experience in onsite support activities and repairs of PCs, Printers, and airport services equipment.
• Must have dealt directly with external customers delivering to contractual service levels.
• Basic troubleshooting skills for hardware issues.
• Good written documentation skills (incident records, reporting)
• Ability to perform preventive maintenance on physical equipment.
• Strong communication skills in both written and verbal to collaborate with local, regional & global teams .

NICE TO HAVE:

• Basic technical support or IT certifications (e.g., CompTIA IT Fundamentals (ITF+), CompTIA A+).
• Entry-level safety and compliance certifications (e.g., OSHA 10-Hour Construction or General Industry Certification).
• General equipment or systems certifications (e.g., CompTIA Network+ or equivalent foundational networking knowledge).
• ITIL Foundation Certificate
• Experience of working in the Airport / Airline industry. 

WHAT WE OFFER:

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe: 

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.