We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.

Responsibilities

• Monitor red flag report for guest complaints, comments or problems, within 20 minutes
• Monitor room availability status and house count
• Handle walk-in guests according to hotel procedures
• At check-in: locate reservation/registration card, review reservation information, check for vouchers and register guest in computer
• Give guests correct location and orientation to hotel facilities, amenities and services
• Arrange bell services for check-in and check-out guests
• File registration cards according to procedures
• Communicate with management on repeat guests, to ensure proper welcome and special amenity
• Handle all V.I.P.’s according to set rules
• Handle all guests on special packages according to procedures
• Accommodate all disabled guests according to their needs
• Handle rate changes efficiently and confidential
• Handle room change requests to guest satisfaction, identify reason for change and follow-up if there is any problem
• Handle all guest complaints professionally and courteous
• Monitor bell stand telephone and log and assist where necessary
• Pick-up contract bank/house bank
• Make change for hotel guest
• Process paid outs with approval of guest and or Superior
• Check-out guests according to standards: initiate guest check-outs, check for late charges, present folio, handle dispute charges efficiently, settle guest account and collect all-inclusive bracelets & room keys chip
• Ask all guests feedback on hotel experience and recommend to send their review on our hotel app – contact manager or popular social media – Trip Advisor
• Handle all charges after departure as instructed
• Sanitize and file all room keys if applicable
• Strictly follow procedures for cashiering, cashier’s report, drop envelop and secure bank
• Review following day’s arrival report, block rooms and handle V.I.P requests and log special requests

Requirements and Qualifications

• MAVO Diploma or equivalent
• Experience is a preferred but not required
• Fluent in English, Spanish and Dutch
• Fluent in Microsoft 365
• Can work different shifts
• Service oriented
• Has a Dutch Passport or valid work permit

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance