We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.

Responsibilities

• Monitor red flag report for guest complaints, comments or problems, within 20 minutes
• Monitor room availability status and house count
• Handle walk-in guests according to hotel procedures
• At check-in: locate reservation/registration card, review reservation information, check for vouchers and register guest in computer
• Issue safety deposit boxes according to procedures
• Give guests correct location and orientation to hotel facilities and services
• Arrange bell services for check-in and check-out guests
• File registration cards according to procedures
• Communicate with Front Office Manager on repeat guests, to ensure proper welcome and special amenity
• Handle all V.I.P.’s according to set rules
• Verify all complimentary room requests for required approval signature
• Handle all guests on special packages according to procedures
• Accommodate all disabled guests according to their needs
• Separate room/tax and incidental accounts according to set rules
• Handle rate changes efficiently
• Handle room change requests to guest satisfaction, identify reason for change and follow-up if there is any problem
• Handle all guest complaints professionally and courteous
• Monitor bell stand telephone and log and assist where necessary
• Pick-up contract bank/floating bank
• Make change for hotel patrons, cash travelers checks and personal checks following guest procedures
• Process miscellaneous charges and paid outs
• Check-out guests according to standards: initiate guest check-outs, check for late charges, present folio, handle dispute charges efficiently, settle guest account and collect keys
• Ask all guests feedback on hotel experience and recommend to fill Guest Comments card
• Handle all charges after departure as instructed
• File all room keys if applicable
• Strictly follow procedures for cashiering, cashier’s report, drop envelop and secure bank
• Review following day’s arrival report, block rooms and handle V.I.P requests and block special requests
• Pre-register V.I.P’s

Requirements and Qualifications

• EPB or MAVO Diploma
• Experience preferred but not required
• Fluent in English, Spanish and Dutch
• Great computer skills
• Service oriented
• Can work different shifts
• Has a Dutch Passport or a valid work permit

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance