Bucuti & Tara Beach Resort with 104 rooms is serene and peaceful, situated on 14 acres of powder white sand. The resort is recognized by Tripadvisor as the number 21 hotel in the world, Forbes Recommended as well as featured in the Conde Nast’s Gold List, T+L Worlds Best top 25 and more. Bucuti pioneered Green tourism in the Caribbean and has received many awards, including the Global United Nations Carbon Neutral Now Award and Green Globe Platinum "Most sustainable hotel in the world". We are recognized for our commitment to excellence, we pride ourselves on upholding the highest standards of service, sustainability, and guest satisfaction. Join our team and be a key player in shaping the future of our resort.

Position Overview:
We are seeking a dynamic and experienced Director of Operations to join our leadership team. In this pivotal role, you will oversee all aspects of resort operations, ensuring seamless, efficient, and guest-focused service delivery across all departments, including Food & Beverage, Rooms Division, Engineering, and more. You will play a crucial role in enhancing the guest experience, maintaining operational excellence, and driving our commitment to sustainability in line with Forbes Standards.

Key Responsibilities:

• Operational Leadership: Ensure compliance with all operational policies, procedures, and environmental certifications. Continuously monitor and improve operational efficiency across departments.
• Strategic Planning: Assist in developing and executing departmental strategic plans, fostering interdepartmental collaboration to achieve resort-wide goals.
• Team Management: Lead, train, and develop managers and supervisors across various operational departments. Conduct performance evaluations and promote a culture of excellence, teamwork, and motivation.
• Guest Engagement: Engage directly with guests to gather feedback, resolve issues, and implement improvements. Monitor guest satisfaction through surveys and online reviews, ensuring a superior guest experience.
• Innovation & Technology: Stay ahead of industry trends, recommending and implementing innovative solutions to enhance operational efficiency and guest satisfaction.
• Sustainability Initiatives: Collaborate with the Sustainability Manager to lead the resort’s sustainability strategy, focusing on reducing carbon emissions and achieving environmental certification goals.
• Cost Control: Oversee cost control measures across all departments, ensuring efficient resource management, waste reduction, and loss prevention.
• Safety & Compliance: Ensure all safety and emergency procedures are current, compliant, and effectively communicated to staff. Oversee the upkeep of facilities and the scheduling of preventive maintenance.
• Leadership & Representation: Act as the Manager on Duty in the absence of the Resort Manager. Represent the resort at industry events, supporting the brand and marketing strategies.

Requirements
Qualifications:
• A Bachelor's degree in Management, Business Administration, Hospitality, or Tourism.
• Minimum of 5 years of experience in a similar role within hotel operations, with strong exposure to high-end Rooms and Food & Beverage operations.
• Proven leadership qualities with a track record of successfully managing and motivating teams.
• Strong hospitality, sales, and customer service experience; you are a natural host.
• Professional appearance with excellent communication skills.
• Ability to handle confidential information with discretion.
• Previous experience in a Forbes-rated property is highly desirable.
• Fluent in English; proficiency in Spanish is a plus.

If you are a seasoned operations leader with a passion for hospitality and a commitment to sustainability, we invite you to apply for this exciting opportunity at Bucuti & Tara Beach Resort. Help us continue to provide unforgettable experiences for our guests while driving operational excellence.

What We Offer
Bucuti & Tara Beach Resort is proud to be an Equal Opportunity Employer

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Bucuti & Tara Beach Resort is a smoke and drug-free work environment. Applicants will be submitted to a pre-employment drug test and are subject to random drug testing once employed.

If you are enthusiastic about maintaining high standards in storeroom operations and committed to providing exceptional service, apply today and join the award-winning team at Bucuti & Tara Beach Resort!