About the Role:

Join the team at Amsterdam Manor Beach Resort, a family-owned beachfront resort located on the beautiful Eagle Beach in Aruba. As a Hospitality Supervisor you are responsible for overseeing daily reservations operations and supporting front desk activities. This role works closely with the Hospitality Manager to maintain service standards, implement procedures, and ensure guest requests and concerns are handled accurately and professionally.

Key Responsibilities:

• Oversee daily reservations operations to ensure accuracy, efficiency, and service quality
• Support front desk coverage and assist the Hospitality Manager with operational duties
• Handle travel information, itineraries, pricing inquiries, and reservation confirmations
• Manage and resolve guest complaints in a professional and solutions-focused manner
• Assist with the implementation and maintenance of procedures and service standards

Requirements:

• EPI Hospitality School Diploma or equivalent
• Guest service trade certification preferred
• Two to five years of experience as a Front Desk Supervisor
• Strong customer service and people management skills
• Fluent in English, Dutch, Papiamento, and Spanish
• Computer literate

What We Offer

At Amsterdam Manor Beach Resort, we value our team and are committed to creating a supportive and rewarding work environment. When you join our team, you can expect:

• Direct employment agreement
• Competitive salary
• 5-day workweek (40 hours)
• 20 vacation days per year
• Health and life insurance coverage
• Company-supported pension plan
• Learning and development opportunities
• Monthly wellness activities and gym benefits
• Employee recognition programs (Employee of the Month & Year)
• End-of-year bonus
• Birthday gift card
• Employee loan and financial support program
• Become part of a team that values professionalism, teamwork, and growth while delivering exceptional hospitality in Aruba.

How to Apply:

Visit our career page and apply online. Or submit your resume to the Human Resources Department at Recruitment@AmsterdamManor.aw.