About The Job

We’re hiring a proactive Customer Service Representative to support daily operations and manage client communications. In this role, you’ll serve as one of the primary points of contact for clients, representing the company in a professional and customer-focused manner.

You’ll handle incoming requests, support service-related processes, and coordinate with internal teams to ensure smooth and timely follow-up. As the face of the company in many interactions, your communication skills and attention to detail will help maintain strong client relationships and consistent service standards.

Key Responsibilities

• Serve as a point of contact for clients
• Provide general support related to client requests and inquiries
• Assist with the preparation and follow-up of service-related documentation
• Support the handling and tracking of orders and service activities
• Manage communication through various digital channels
• Maintain organized records and ensure timely follow-up where required

Requirements

• Strong communication and customer service skills
• Ability to multitask and manage priorities in a fast-paced environment
• Good organizational and administrative skills
• Attention to detail and problem-solving mindset
• Ability to work independently and as part of a team

What We Offer

• A stable position within a growing and collaborative organization
• A professional work environment with a supportive team
• Opportunities for growth
• Competitive compensation based on experience
• On-the-job training and support

How to Apply

Send your CV and a brief motivation letter to hr@mastercargo.aw, using the subject line: Application: Customer Service Representative - [Your Name]