We are looking for a new team member to join our team. If you are passionate about your field, this is the right opportunity for you.

Responsibilities

• Demonstrate and promote Quality Awareness amongst Front Office team.
• Coordinates “rooms not ready” with the Front Office during periods of heavy occupancy
• Responsible for blocking all rooms prior to arrival, maintaining, and ensuring accurate inventory availability.
• Assist with wholesale and group reservations when needed
• Keep all departments informed about room statuses, ensure reservations are in the system.
• Look through group blocks to ensure availability and contracted room assignments are available.
• Ensure the smooth operation of the Front Office and Housekeeping department and working closely with the Engineering Department.
• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations.
• Prepare and ensure timely delivery of daily reports to rooms department.
• Assuring that all Front Desk colleagues are continually updated with the hotel promotions, rates, packages, and discounts. 
• Work closely with North Carolina central reservation Team.
• Assisting as hotel phone operator for the Front Desk.
• Perform any additional scope of duties if requested by the management.
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·        Previous experience in high customer contact environment

• ·        Basic office duties 1-2 years

Requirements and Qualifications

• High/MBO Diploma or equivalent with 2 years of experience in a similar position
• Fluent in English, Papiamento, Spanish and Dutch
• Excellent communication and leadership skills
• Service Oriented with previous experience in a high customer contact environment
• Knowledge of software such as IQ Trac and IQ ware,
• Can work with Excel, Microsoft Office and other related operating systems
• 1-2 years of Experience with General Office Duties
• Has a Dutch Passport or a valid work permit

Benefits

• Life and Disability Insurance
• Full Attendance and Year-End Bonus
• Vacation Savings Plan
• Dental and Vision Insurance
• Training and Course Allowance